A Short Snippet: Empathy: The Key to Great CX During the COVID-19 Crisis

A Short Snippet: Empathy: The Key to Great CX During the COVID-19 Crisis

(CX) Empathy_webinar preview from Strategy Institute on Vimeo.

Focusing on empathy, an important aspect of pivoting your customer experience strategy during the COVID-19 crisis. You’ll learn how to adjust your digital channels to be more emotionally attuned than ever. Watch a snippet of our CX webinar elaborating on the crucial need for empathy during the COVID-19 crisis.

To watch the full webinar, please visit


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