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NORTH AMERICA’S ONLY EVENT DEDICATED TO UPGRADING YOUR CX TECH STACK

Welcome to the Customer Experience Digital Transformation Summit!

Achieve the highest level of customer engagement and retention with an effective CX digital transformation program.
Collect, analyze and derive valuable insights from your customer data to anticipate behaviour in real time.
Foster a digital-first culture by breaking down internal silos and leveraging digital team members cross-functionally.
Embrace AI-based consumer technologies to reduce costs and streamline your CX digital transformation.

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TOP 5 REASONS TO ATTEND

Join the only gathering of CX digital transformation experts in North America

Revamp your customer experience toolkit, and hone your capabilities to deliver next generation experiences.
Examine proven CX digital transformation strategies from a cross section of industries.

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Source leading-edge technology to build a holistic tech stack

With the vast number of solutions exploding across the CX digital transformation space, it can be difficult to know which ones to invest in.

Cut through the noise to locate solutions that will prioritize customer experience within your overall digital transformation.
Discover the ideal platform to help coordinate your customer response across all channels for increased attraction and retention.

Get insights from senior CX leaders spearheading the digital revolution

Harness real-life experience from CX specialists who have led successful digital transformations.
Strategize a plan to create greater efficiencies across your CX platform with advanced automation.

Eliminate organizational roadblocks in your CX digital transformation

Encourage and reward employee engagement in the overall process to optimize performance and raise profits.
Ensure company-wide adoption of a digital-first culture to guarantee a seamless transformation.

Determine your end goal and develop a strategy to achieve it

It is imperative for businesses to know their long-term objectives before embarking on a digital transformation.

Compare best practices with early adopters to reinvent your approach to CX transformation for maximum market reach.
Map the new customer journey to surpass the competition in an increasingly aggressive digitalization race.

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NETWORK WITH NORTH AMERICA’S CUSTOMER EXPERIENCE LEADERS

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25 YEARS OF CULTIVATING CONNECTION

The Customer Experience Digital Transformation Summit is part of our exclusive series of highly anticipated CX events. Each conference is dedicated to helping you maximize the potential of your customer experience.

Leverage the expertise of a community of 10,000+ business executives.
Engage with innovators and early adopters of CX & digital transformation technology.
The interactive nature of this event enables leaders to level up and execute on an effective customer experience digital transformation program.
Deepen your knowledge, take away an action plan for success and make lasting connections.

Strategy Institute has been organizing events for the past 25+ years, produced over 450 conferences and catered to more than 50,000 attendees.

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BE PART OF THE FUTURE OF CX DIGITAL TRANSFORMATION

Ever attend an event where you feel like you’re lost in the crowd? Not at the Customer Experience Digital Transformation Summit. We deliberately design the program to encourage you to build relationships with like-minded people. And with the added advantage of technology, you’ll have the opportunity to do so at a number of small working groups, peer-led breakouts, roundtables and much more! You’ll come as an individual attendee, but you’ll leave as part of the community.

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