Chase Zenger is an experienced Customer Experience and Customer Success professional with a passion for Behavioral Design and Behavioral Economics. He currently serves as the Chief of Staff to the Chief Customer Officer at Box, the $2B Content Cloud Leder. While at Box, he has also served as Head of Customer Experience and Advocacy as well as Global Head of Scaled Customer Success. Prior to Box, Chase spent several years helping organizations design, measure, and deliver great customer experiences both as an Enterprise Customer Success Manager at Qualtrics and as a consultant with PwC’s Customer Experience Design practice.
Day 1: Sep 21, 2021
2:45 pm
2:45 pm
PANEL: JOURNEY MAPPING
Map the Customer Journey for a Superior CX Digital Transformation
You’ve heard about customer journey maps, but what value can they provide for your business? Master customer journey mapping and how to measure its ROI. Leave with the skills and toolkit you need to:
- Exploit the art of journey mapping to inform your digital transformation.
- Strategically plan and innovate your multi-channel experiences.
- Exceed your customers’ expectations of your product and brand.
Utilize journey mapping to pave the way for your CX digital transformation
Day 2: Sep 22, 2021
