Christine Berglund

Senior Director, Data Experience

All Sessions by Christine Berglund

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Day 1: Sep 21, 2021

Day 2: Sep 22, 2021

12:30 pm

12:30 pm


Digital & Mobile Paths to a Frictionless CX Digital Transformation

Customers are most influenced by brands that are relevant, convenient and immediate in the delivery of everything from products to customer service. Provide individualized customer experiences while removing friction on all platforms. Discover how to develop websites, content and design to satisfy a world where no two customers have the same preferences or expectations. Optimize your digital and mobile strategies by:

  • Uncovering new possibilities in mobile-first design
  • Building trust and consistency throughout the digital journey
  • Creating better contextual content and experiences that delight customers in all ‘moments’

Drive your customer experience using improved digital and mobile paths.