Dutta Satadip

Chief Customer Officer

Dutta is a tech industry veteran, thought leader and keynote speaker who specializes in customer strategy, customer acquisition, customer retention, and scaling operations.

At Pinterest and Google, he built organizations that engage customers to scale and profitability. Dutta has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries. Dutta frequently speaks at major conferences like TEDx, Saastr, Chief Customer Officer, &Then, and contributes to publications like the Harvard Business Review.

He is currently an Advisor at Berkeley Skydeck- the University of California, Berkeley’s startup accelerator and incubator program, and a Board Advisor to the American Conservatory Theatre in San Francisco. He is an avid traveler and has been to over 60 countries and is looking forward to the future where travel becomes safe again.

All Sessions by Dutta Satadip

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Day 1: Sep 21, 2021

Day 2: Sep 22, 2021

2:45 pm

2:45 pm


How to Define the Relationship with Your Customers

Increasingly, “experience” is more important than product or price when it comes to retaining customers. By taking a customer-first focus (in other words, “defining the relationship” with your customers), you can identify key decisions—even those deemed unscalable—that become critical to growing your business. Take away an action plan on how you can:
  • Apply customer data from the entire lifecycle to personalise campaigns
  • Inform live conversations at later stages of the customer journey
  • Learn how to grow their business by focusing on customer feedback to set the roadmap for the future