Patrick is an experienced design leader who has been focused on embedding and scaling design-led problem solving within large organizations for the last decade. Patrick has built Service Design & Behavioural Economics capabilities within different industries like Telecom, Insurance, and Financial Services.
Day 1: Sep 21, 2021
Day 2: Sep 22, 2021
CASE STUDY: DESIGN UNIQUE DIGITAL EXPERIENCES
How to Utilize Customer Insights to Design Exceptional Digital Experiences
In a crowded marketplace, companies must offer experiences that are truly exceptional to influence buying behaviour. Capture real-time customer insights to drive targeted solutions by having your clients at the table. Adopt best practices to:
- Identify human-centred design approaches to provide unique insight
- How to validate solutions for differentiation
- Different ways to pressure test solutions for impact
Bolster your digital experiences with fresh and real-time customer feedback.