Speakers

Lori Laflin

Vice President, Digital Customer Experience

Ramzi Rahbani

Vice President, Product

Gabriele Masili

Chief Digital Officer/Chief Technical Officer, Customer Experience & Success

Jeniffer Zamora

Senior Global Director Customer Experience & Commercial Excellence

Caroline Cathcart

Chief Administrative Officer

Brian Melter

Chief Experience Officer

Anna Foat

Director, Global Digital Transformation Office

Chris Turchansky

Chief Experience Officer

Maya Shapiro, PhD

Senior Manager, Human Insights and Service Design

Jerri Helms

Vice President, Digital Marketing and Analytics

Manisha Burman

Head, Workforce Strategies and Client Experience, Personal, Business Banking, Wealth Distribution

Christine Berglund

Senior Director, Data Experience

Percy Rose

Customer Success Leader

Stacy Warren

Chief Sales & Customer Experience Officer

Tara A. Brady

Director of Member Experience

JIM TINCHER

Founder & Chief Executive Officer

Chase Zenger

Chief of Staff

Doug Roerden

Head of Experience Design

Amrit Dhangal

COO & Co-Founder

Joe Cahill

Chief Customer Officer

Patrick Bach

Director, Service Design

Camelia D. Hayman

Director, Customer Service Excellence

John Finch

VP of Enterprise Product Marketing

Ryan Mascarenhas

Group Chief Customer Officer

Jasika Khukh

Director, Client Experience

Dutta Satadip

Chief Customer Officer

Maranda Dziekonski

Chief Customer Officer