Camelia Hayman is an accomplished, energetic and passionate leader with over 20 years’ experience in the Pharma/Medical Device and Manufacturing industries, specializing in Operational Management and Customer Service/Experience. She is dedicated to quality, service, success of her organization, her team and above all – her customer. As a proven leader with a collaborative approach, strong problem solving and critical thinking skills, Camelia places the customer experience first by engaging and coaching her direct reports to be the best representatives they can, with a high emphasis on the human touch. As a devoted mother of 3 young daughters, Camelia is committed to learning as much from the future leaders of tomorrow, as she is about sharing her own experience to bring care, kindness and humanity back to the service experience.
Day 1: Sep 21, 2021
Day 2: Sep 22, 2021
CASE STUDY: MEDELA
Digital Transformation and Employee Experience during the Global Pandemic
The global pandemic has had an immense impact on organizations around the world, transforming how they connect with their employees and customers. Learn how the transition to digital during work from home was handled by Medela. Get insights how to:
· Manage and engage teams internally to achieve the joint goal of positive customer experience
· Equip employees with best skill-set for dealing with unexpected queries
· Creat shared sense of purpose to achieve unmatched customer experience
Create the workplace culture that attracts positive experience for both employees and customers.