Maranda is a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level. Maranda has over 20 years of experience both working in and building world-class operations with extensive experience building and scaling teams in early and mid-stage startups.
Maranda’s specialties are in Customer Success (B2B, B2C, B2B2C), Customer Support (B2B, B2C), Tech Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. She has been honored as a Top 100 Customer Success Strategist in both 2017 & 2018, Top 25 Customer Success Influencer Judge in 2020, Top 50 CS Influencer 2021, and sits on numerous boards.
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Day 1: Sep 21, 2021
PANEL: IMPROVING TOUCHPOINTS
Make Every Touchpoint Count to Build Better Client Relationships
This extended period of uncertainty, market volatility and disruption has resulted in unprecedented changes to consumer behaviour, wants and needs. Strategize with experts to strengthen your client connections through the limited touchpoints that are available. Master the critical success factors to:
- Improving your customers’ experience across digital and physical touchpoints
- Providing meaningful support and recommendations at points of contact
- Increasing selling opportunities at key customer touchpoints
Incorporate a step-by-step process to upgrade your customer experience at each point of contact.
Day 2: Sep 22, 2021