Percy Rose is a Customer Success Leader at Hewlett Packard Enterprise where he is responsible for driving strategic improvements in their multi-billion dollar services portfolio based on insights gained from the voice of the customer. Through outcome engineering and customer journey mapping, Percy helps HPE connect the dots between what the company offers, what customers value most, and the strategic transformation initiatives needed to bridge any gaps. He is an outside-in thinker who believes that delivering value for the customer as well constantly improving the ease of doing business is at the core of increasing customer retention rates.. Percy is a passionate leader who is committed to enabling business outcomes for his customer through HPE products and services.
Prior to joining HPE, Percy was a Senior Manager at Accenture where he gained an expertise leading complex global SAP systems integration programs for Fortune 500 clients. As a seasoned account leader, he has extensive experience working internationally with customers in England, Sweden, France, and Germany. Percy received his BA of Communications and Broadcast Journalism degree from University of Notre Dame in 1997.
Day 1: Sep 21, 2021
11:45 am
11:45 am
PANEL: EXCLUSIVE INSIGHTS
Revamp your CX Digital Transformation Program with Best Practices from Industry Leaders
In a world of constantly changing customer expectations and business demands, executives are tasked with developing plans to help their organizations succeed. Leverage proven strategies from leaders in digital innovation, emerging technology and organizational change. Unlock the key to:
- Personalizing offers and interactions
- Fostering collaboration across departments
- Streamlining your CX across digital channels
Reinvent your CX digital transformation program to be impactful and far-reaching.
Day 2: Sep 22, 2021
