Stacy Warren a Co-Founder and Chief Sales & Customer Experience Officer at Vault, a service provider of insurance and risk management solutions for the unique needs of the affluent. Vault launched in 2017 with a mission to be a disruptor and create a modern insurance concept that surpasses the confines of traditional providers – upending archaic industry practices, leveraging cutting-edge technology and only working with the best, brightest and most innovative talent.
Stacy is passionate about cultivating a culture that creates an exceptional experience for Vault’s partners, customers and employees. She believes that simplicity, flexibility, transparency and a willingness to go the extra mile are the keys to building successful, long term relationships.
Stacy brings more than 30 years of insurance industry experience in Sales, Process Optimization, Operations and Customer Experience. Prior to joining Vault Stacy held a variety of leadership roles with AIG where she has a demonstrated track record of driving cost efficiencies, sales and shifting culture to rally around the customer experience. She also successfully led and ensured the cohesion of her teams throughout both the financial crisis and internal merger. Stacy began her career as the owner/proprietor of an Independent Insurance Agency.
Day 1: Sep 21, 2021
PANEL: JOURNEY MAPPING
Map the Customer Journey for a Superior CX Digital Transformation
You’ve heard about customer journey maps, but what value can they provide for your business? Master customer journey mapping and how to measure its ROI. Leave with the skills and toolkit you need to:
- Exploit the art of journey mapping to inform your digital transformation.
- Strategically plan and innovate your multi-channel experiences.
- Exceed your customers’ expectations of your product and brand.
Utilize journey mapping to pave the way for your CX digital transformation
Day 2: Sep 22, 2021