CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
SUMMIT 2021

North America’s only CX event dedicated to reinventing your digital transformation framework

Accessible from
anywhere in the world

Tuesday, Sep 21 &
Wednesday, Sep 22, 2021

Get Brochure Register Now

HARNESS THE POWER OF DIGITAL TRANSFORMATION TO RESHAPE YOUR CUSTOMER EXPERIENCE

This event will enable you to enhance your CX digital transformation strategy to gain a competitive advantage and drive revenue.

Coordinate your customer response across all channels for increased attraction and retention.
Implement self-service programs to boost efficiency and save costs.
Create contextual content and digital experiences that delight customers at every stage of the journey.
Secure leadership buy-in with a clear-cut investment case for your digital transformation initiatives.
Benchmark best practices with 40+ CX specialists from North America’s most customer-centric brands.

Learn and network with experts from Nike, Bell, Sun Life Financial, HarperCollins, Vault Insurance, Landmark Credit Union, PMI, ActiveCampaign, bolttech and many more!

SOURCE STRATEGIES FROM CX THOUGHT LEADERS

Discover how Nike is transforming digital experiences to accelerate e-commerce growth.
Get crucial insights from Sun Life Financial’s renowned global digital transformation and innovation program.
Take away proven CX strategies from practical case studies and exclusive panel discussions.
Meet with 40+ senior customer experience champions and benchmark your digital transformation strategy against theirs.

Meet Our Speakers

SPONSOR NOW: DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

This event brings together the biggest names in the CX and digital transformation space and provides them with leading solutions. It enables them to access strategically focused content in an environment conducive to forging lasting business partnerships.

This is your opportunity to cultivate relationships with key influencers and buyers at this action-packed, 2-day virtual event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

See Who's Attending

2021 FEATURED SPEAKERS

Brian Melter

Chief Experience Officer

Anna Foat

Director, Global Digital Transformation Office

Joe Cahill

Chief Customer Officer

Maranda Dziekonski

Chief Customer Officer

Ryan Mascarenhas

Group Chief Customer Officer

Stacy Warren

Chief Sales & Customer Experience Officer

Chris Turchansky

Chief Experience Officer

See All Speakers

LIVE. INTERACTIVE. IMMERSIVE.

Connect with exclusive knowledge and unparalleled networking opportunities at the touch of a button.

This immersive virtual experience offers you key benefits, including:

LIVE interactive sessions with Q&A, polls and engagement opportunities
Networking with industry leaders you wouldn’t otherwise have access to
Matchmaking tools to help you connect and build relationships with fellow attendees based on similar interests and career objectives
Fun contests, prizes for participation and quizzes to test your knowledge and ensure you get the most out of the conference
On-demand content for an in-depth learning experience that can be viewed anytime, 24/7

Save My Seat

Testimonials

Excellent presentations. Very informative and a good variety.

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience; Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.” Peter Brock, Director, Social Learning

Peter Brock

Director, Social Learning, D + H